FAQ

FAQ's

SHIPPING & DELIVERY

Do you ship internationally?
Yes, we ship to almost all countries. Due to carrier limitations, delivery may not be available to certain remote islands and regions.

Do you cover import duties and taxes?
Orders within the EU never incur import duties, as the EU operates as a single customs union. For the United Kingdom and Switzerland, we aim to cover import duties wherever reasonably possible, though this cannot always be guaranteed. For all other destinations, any import duties or taxes are the responsibility of the customer and are collected by the carrier or local customs authority upon delivery.

How much does shipping cost?
Shipping is free on all orders over €200. Below that, shipping cost is calculated at checkout based on your delivery destination.

How long does shipping take?
Orders are processed within 1–2 business days. Estimated delivery times after dispatch:

  • Netherlands: 1–2 business days
  • Nearby EU countries: 1–3 business days
  • Rest of EU: up to 6 business days
  • United Kingdom: 2–5 business days
  • Switzerland: 4–5 business days
  • Rest of world: 5–10+ business days

Please note that shipping times are estimates and may vary during busy periods.

How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Tracking updates may take a few days to appear after shipment.

RETURNS & EXCHANGES

What is your return policy?
We accept returns within 14 days of delivery. Items must be returned unworn, unwashed, and in their original condition with tags attached. Return shipping costs are the responsibility of the customer.

Do you offer exchanges?
Yes. We offer size exchanges within 14 days of delivery. Customers are responsible for the shipping cost of sending the item back to us.

What if my item arrives faulty or damaged, or I received the wrong item?
Contact us right away. In these cases we cover the cost of returning the item and will send a replacement or full refund.

ORDERS & SIZING

How do I choose the correct size?
We recommend using our size recommendation tool on each product page — simply enter your height and weight to get a personalized size suggestion. You can also measure a garment you already own and compare it to the size guide provided on each product page for extra confidence in your fit.

Can I modify or cancel my order?
If you need to make changes to your order or cancel it, please contact us within 24 hours of placing your order. While we cannot guarantee changes once processing has begun, we will always do our best to assist.

What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal.

I haven't received my order confirmation. What should I do?
Please check your spam or junk folder first. If you still cannot locate your confirmation email, contact our support team and we will be happy to help.

CUSTOMER SUPPORT

How can I contact customer support?
For any questions regarding your order, shipping, or products, please contact us at contact@coramisa.com. We aim to respond as quickly as possible.

Where can I find your full policies?
Our Terms of Service, Privacy Policy, Returns, Refunds & Exchanges, and Shipping & Delivery policies are all linked in the footer of our website.

Need further assistance?
If you cannot find the answer you are looking for, feel free to contact us. We are always happy to help.