Refund policy

RETURNS / REFUNDS / EXCHANGES

 

CHANGE OF MIND RETURNS (RIGHT OF WITHDRAWAL)
If you're unhappy with your purchase, you have 14 days from the day your package is delivered to notify us that you'd like to return it. Once you've contacted us, you have a further 14 days to ship the item back to us.
Return shipping is paid by the buyer; you're free to choose your own courier. We don't assume responsibility if a self-arranged return is lost or doesn't arrive — we recommend using a tracked service.
If you originally paid a delivery charge, this will be refunded to you along with the item price. Return shipping costs are not refunded.
Once we've received your parcel, it can take up to 7 working days to inspect, and refunds are issued within 14 days of us receiving the return.

SIZE EXCHANGE
Want a different size? Contact us within 14 days of delivery, and you'll have a further 14 days to ship the item back to us.
Return shipping is paid by the buyer; you're free to choose your own courier. We don't assume responsibility if a self-arranged return is lost or doesn't arrive.
Once we've received your parcel, it can take up to 7 working days to process.

FAULTY ITEM
Our products go through quality control before shipment, but some faulty items can still slip through. If you've received a faulty item, email contact@coramisa.com with your order number and a photo of the fault. Faulty items can be exchanged or fully refunded to your original payment method — including the original delivery cost. We'll provide a prepaid return label, at our cost.
Refunds can take up to two weeks to process; the exact time varies.

WRONG ITEM
If you've received the wrong item, email contact@coramisa.com with your order number and a photo of what you received. We'll exchange it or fully refund you to your original payment method — including the original delivery cost. We'll provide a prepaid return label, at our cost.
Refunds can take up to two weeks to process; the exact time varies.

RETURN PROCESS
1. Email contact@coramisa.com.
2. Include your order number, a photo of the item, and the original packaging.
3. Within 3 days, we'll reply with the return address and next steps.
4. Ship the package within 14 days of contacting us.
5. Send us the tracking number.
6. Once we've received and inspected the return, we'll process your refund or exchange as described above.